How can process improvement help your company? Let’s say you’re about to close a deal when without any clear reason your almost client backs out. You’ve been interviewing applicants for months yet could not seem to find the right person for the role. You have great products yet customer complaints keep on coming. All these problems cost money. So what seems to be the problem?
It’s possible that there’s a breakdown somewhere in your business processes. You need to find it and fix it. To minimise errors, reduce waste, improve productivity, optimise performance efficiency, and boost customer satisfaction in your organisation you need constant process improvement.
This course will expose you to process improvement methodologies and process mapping tools. It will help you align your organisational goals with customer expectations and requirements. In other words, you need to keep on your toes. Doing the same old thing, again and again, might keep you safe and peaceful but as the competition continues to push the bar up, this might, unfortunately, lead you to early retirement. Be wary of complacency; keep on checking and improving your processes.
Understand the concept of process management.
Understand organisational goals vis-a-vis customer expectations and requirements.
Process continuous improvement methodologies used by organisations.
Be able to define process relationships.
Process mapping techniques.
Process mapping conventions or symbols.
Understand the types of data and how data should be recorded.
Process control for variable and attribute data.
Change solicitation process.
Change resolution process.
Implemment standardisation of process.
Mode of Delivery
Blended Synchronous and In-person Classroom
Blended Synchronous e-Learning
Singaporean (Including GST)
Full course fee (Before GST)
Self-Sponsored 21-39 years old / Permanent Residence > 21 years old