New

Enhancing Customer Experiences via Digital Engagement Platforms

From $152.00 only

SkillsFuture Credit Eligible

New

Enhancing Customer Experiences via Digital Engagement Platforms

From $152.00 only

SkillsFuture Credit Eligible

Enhancing Customer Experiences via Digital Engagement Platforms

In today’s day and age, organisations are utilising the power of technology to drive success, making digital customer experience a priority. This course is designed to help you create an exceptional digital customer experience through email, social media, and other online engagement platforms that are available today.

What you will learn

  • Determine the appropriate organisational resources to use when engaging with customers over various platforms.
  • Optimise the use of organisational resources when engaging customers over the key digital platforms.
  • Demonstrate professional etiquette and use principles of effective communication when engaging customers over the key digital platforms.
  • Use and maintain a customer service knowledge base to engage customers effectively.
  • Adhere to the requirements of PDPA when using the customer service knowledge base.
  • Escalate feedback received over digital platforms according to the organisation service standards.

Course Details

Recommended for Operational Staff

Eligible Grant

  • SkillsFuture Credit
  • up to 70% WSQ funding

Course Duration

16 hours

Mode of Delivery

  • In-person Classroom

Course Reference Number

TGS-2021009532

Funding Validity Period

31 Oct 2021 - 30 Oct 2025

Why train with SSA Academy

  • One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
  • Over 35 years of experience in workplace skills training
  • Over 15 years of working closely with SSG
  • Extensive pool of trainers with wealth of experience
  • Customisation of course content to suit organisational needs*
  • Customisation of course content to suit organisational needs*
  • Won numerous awards for Operational Excellence and Overall Business Performance
*Terms and conditions apply

Course Fee

Course fee starting 1 January 2023 to 31 December 2023

SELF-SPONSORED SMEs NON-SMEs Full Course fee (Include GST)
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Singaporeans
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
21-39 yrs old
Permanent Residents
≥ 21 yrs old & LTVP+
Singaporeans
≥ 40 yrs old
Course Fee Funding
50%
Course Fee Funding
70%
Course Fee Funding
70%
Course Fee Funding
50%
Course Fee Funding
70%
$232.00 $152.00 $152.00 $232.00 $152.00
$432.00

All prices are inclusive of 8% GST. GST is computed based on full course fee.

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