In today’s day and age, organisations are utilising the power of technology to drive success, making digital customer experience a priority. This course is designed to help you create an exceptional digital customer experience through email, social media, and other online engagement platforms that are available today.

What you will learn

Determine the appropriate organisational resources to use when engaging with customers over various platforms.
Optimise the use of organisational resources when engaging customers over the key digital platforms.
Demonstrate professional etiquette and use principles of effective communication when engaging customers over the key digital platforms.
Use and maintain a customer service knowledge base to engage customers effectively.
Adhere to the requirements of PDPA when using the customer service knowledge base.
Escalate feedback received over digital platforms according to the organisation service standards.

Course Details

Recommended for Operational Staff

Eligible Grant

SkillsFuture Credit
up to 70% WSQ funding

Course Duration

16 hours

Mode of Delivery

Synchronous e-Learning
In-person Classroom

Why train with SSA Academy

One of the appointed training providers by SkillsFuture Singapore (SSG) for Critical Core Skills (CCS) framework
Over 35 years of experience in workplace skills training
Over 15 years of working closely with SSG
Extensive pool of trainers with wealth of experience
Customisation of course content to suit organisational needs*
Customisation of course content to suit organisational needs*
Won numerous awards for Operational Excellence and Overall Business Performance

*Terms and conditions apply

Course Fee

Course fee starting 1 January 2023 to 31 December 2023

SELF-SPONSORED		SMEs	NON-SMEs
Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old	Singaporeans Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans 21-39 yrs old Permanent Residents ≥ 21 yrs old & LTVP+	Singaporeans ≥ 40 yrs old
Course Fee Funding 50%	Course Fee Funding 70%	Course Fee Funding 70%	Course Fee Funding 50%	Course Fee Funding 70%
$232.00	$152.00	$152.00	$232.00	$152.00