People management can be a tricky business. It requires emotional intelligence more than anything else. Sometimes, being rational doesn’t work. No matter how clear you present the facts to clarify and explain, you do not seem to be connecting with team members with an issue. Perhaps what you need is the ability to resonate with people on an emotional level.
This course will teach you to apply emotional intelligence principles to assess and manage yourself and others. Learn to be aware of what’s happening around you, express empathy, guide others, uphold integrity, and build bonds with others in a business context.
Assess your level of Emotional Intelligence in your dealings and relationships with others in a business context and its effects on achieving organisational goals and objectives.
Examine your own strengths and weaknesses in how you work effectively with others in a business context to achieve organisational goals and objectives.
Assess the emotional climate of the environment, recognise the emotional strengths and weaknesses of individuals, and exercise flexibility and adaptability in dealing with them.
Manage your emotions and maintain composure, self-confidence, and resilience when dealing with challenges and setbacks.
Demonstrate empathy by acknowledging the feelings and perspectives of individuals in a business context, taking into consideration their culture, background and needs.
Apply Emotional Intelligence to guide one’s thinking and actions and to influence and persuade others to achieve a win-win outcome.
Uphold integrity in all business dealings and take responsibility for what have been committed to others that are in alignment with organisational goals.
Build bonds by nurturing instrumental relationships with others in a business context.