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Enhancing Customer Experiences via Digital Engagement Platforms
In this course, you will get to learn how to enhance customer experiences on digital customer engagement platforms.
Learn & Apply – Digital Marketing (Synchronous & Asynchronous e-learning)
Learn the digital marketing principles, theories, trends, and practices in this 5-day “Learn & Apply – Digital Marketing” course.
Work in a Team
Learn how to work in a team effectively through communication techniques and shared goals.
Solve Problems and Make Decisions
Learn problem-solving and decision-making techniques that will allow you to help the team work well together and achieve organisational goals.
Apply Emotional Competence to Manage Self at the Workplace
Keep a positive attitude, and don’t let negative emotions get the better of you.
Adapt to Change
RET-CHG-1001-1.1 Keep Up With the Changing Times
Maintain Personal Presentation and Employability
Learn to maintain your personal presentation as it affects your employability. Learn the steps that will convince companies to hire you.
Innovative Ways to Wow Your Customers (Classroom & Asynchronous e-learning)
How do you develop an edge to make your service stand out from the crowd? Apply design thinking to create innovative ways to wow your customers!
Manage Process Improvement
How do you minimise errors, reduce waste, improve productivity, optimise performance efficiency, and boost customer satisfaction in your organisation? The answer is constant process improvement.
Manage Workplace Challenges with Resilience
As a manager, you are in a position to shine as a positive force in your organisation. Learn to manage workplace challenges better with resilience techniques.
Manage Cross Functional and Culturally Diverse Teams
How do you stay on top of the game? Learn how to successfully manage a cross-functional and culturally diverse team.
Lead Workplace Communication and Engagement
Learn the principles of leadership communication and employee engagement.
Lead a Virtual Team
Become an effective and results-driven virtual team leader!
Develop a Work Team
Teamwork is essential in today’s multidisciplinary world. Learn how to develop effective and efficient work teams.
Support the Establishment of a Framework for Initiative and Enterprise
Initiative and enterprise drive innovation and effective solutions. Learn this framework to support continuous improvement at work.
Solve Problems and Make Decisions on a Managerial Level
Learn to solve problems and make decisions effectively through a structured approach.
Apply Systems Thinking in Problem Solving and Decision Making
Learn systems thinking to systematically solve issues you typically encounter as a manager.
Contribute to the Design and Development of a Productivity Framework
Time to shine as you design and develop a productivity framework. Understand, solve, and measure progress for various business situations.
Facilitate the Implementation of a Productivity Framework
Can you systematically promote productivity in your organisation? Learn to implement a productivity framework through this course.
Manage Quality System and Processes
Do you have a quality management system in place that ensures your business is operating in ways that satisfy the ever-changing requirements of your customers?
Manage Process Improvement
Learn to manage process improvement to minimise errors, optimise performance, and boost customer satisfaction.
Implement Business Process Reengineering
Business process re-engineering will help you address sub-par workflows in your business.
Use Basic Hand Tools and Equipment (SC/SAP)
Help your team become effective in the use and maintenance of hand tools.
Operate Electrical Measurement Devices (SC/SAP)
Learn to perform or supervise the required electrical measurement tasks in your workplace using proper procedures.
Supervise Workplace Safety and Health Practices
Learn how to plan and carry out workplace safety and health practices including risk control.
Supervise Teams at Work
Learn to supervise teams at work by applying effective communication and team management techniques.
Supervise Work Improvement Processes (SC/SAP)
Learn to supervise work improvement processes through a systematic approach.
Supervise Quality Procedures (SC/SAP)
Learn to supervise quality procedures and improvement projects. Make quality your team’s motto.
Apply Lean Thinking in the Workplace
Learn to become more efficient, effective, and productive by applying lean thinking in the workplace.
Apply Innovation in the Workplace
How can you apply innovation in the workplace? Learn to generate and contribute ideas at work.
Apply Basic Lean Techniques in the Workplace
Lean techniques will help you streamline and eliminate waste or redundancies in your work processes. Do more with less!
Use Hand Tools
How can you be effective in the use of hand tools and equipment? This course offers a systematic approach to taking care and maintaining hand tools.
Perform Warehouse Operations
Perform warehouse, stock control, and housekeeping operations efficiently at work.
Perform Stock Control and Housekeeping Operations
Ensure that you have the right amount of stock in the right place and time. Learn to perform stock control and housekeeping operations at work.
Perform Basic Productivity Practices
Use appropriate methods to improve basic productivity practices in the workplace.
Apply Quality Systems (Use of SC & SAP)
How do you ensure work quality? Learn to systematically plan out work activities and make improvements where necessary.
Apply Teamwork in the workplace (Use of SC & SAP)
How do you apply teamwork in the workplace? Learn to assist in teambuilding and improving team performance.
Operate Basic Measuring Devices
Learn what measuring devices to use, how to use the tools properly, and how to provide reliable measurements.
Apply WSH Policy
Improve your workplace safety by complying with WSH standards and requirements.
Apply 5S Techniques (Use of SC & SAP)
Apply 5S techniques to prevent waste and defects and promote self-discipline and productivity.
Maintain Workplace Safety and Health Policies and Procedures
Learn to effectively communicate and maintain workplace safety and health management policies and procedures.
Maintain Personal Presentation and Employability
Maintain your employability and personal presentation. Convince hiring manager of your leadership potential.
Foster Team Adaptability
Foster team adaptability in a diverse and changing workplace. Learn to promote your team members’ personal and professional growth.
Facilitate Effective Work Teams
Learn to facilitate effective work teams. Improve team performance by promoting job ownership and commitment to goals and targets.
Facilitate Effective Communication and Engagement at the Workplace
Learn to facilitate effective communication and engagement at the workplace. Build healthy working relationships within your team.
Solve Problems and Make Decisions
Solve problems and make effective decisions at work.
Foster Initiative and Enterprise in Team
Learn to foster initiative and enterprise in your team through a systematic approach.
Apply Continuous Process Improvement Techniques
Apply continuous improvement process techniques for professional success and to help your organisation achieve its goals.
Service Excellence 4.0 (Classroom & Asynchronous)
Achieve service excellence in the context of the ‘new normal,’ in both online and offline situations.
Learn & Apply – 5S for Workplace Productivity (Synchronous e-Learning)
Learn and apply the 5S techniques at work. Learn and organise your workplace at the same time!