In this course, you will get to learn how to enhance customer experiences on digital customer engagement platforms.

Learn how to work in a team effectively through communication techniques and shared goals.

Learn problem-solving and decision-making techniques that will allow you to help the team work well together and achieve organisational goals.

Use effective communication techniques to improve your working relationships with your team.

Keep a positive attitude, and don’t let negative emotions get the better of you.

RET-CHG-1001-1.1 Keep Up With the Changing Times

Learn to maintain your personal presentation as it affects your employability. Learn the steps that will convince companies to hire you.

RET-CEX-1008-1.1 Handle Difficult Customer Service Situations Like a Pro

How do you develop an edge to make your service stand out from the crowd? Apply design thinking to create innovative ways to wow your customers!

How do you minimise errors, reduce waste, improve productivity, optimise performance efficiency, and boost customer satisfaction in your organisation? The answer is constant process improvement. 

As a manager, you are in a position to shine as a positive force in your organisation. Learn to manage workplace challenges better with resilience techniques.

How do you stay on top of the game? Learn how to successfully manage a cross-functional and culturally diverse team.

Learn the principles of leadership communication and employee engagement.

Become an effective and results-driven virtual team leader!

Teamwork is essential in today’s multidisciplinary world. Learn how to develop effective and efficient work teams.

Initiative and enterprise drive innovation and effective solutions. Learn this framework to support continuous improvement at work.

Learn to solve problems and make decisions effectively through a structured approach.

Learn systems thinking to systematically solve issues you typically encounter as a manager.

Time to shine as you design and develop a productivity framework. Understand, solve, and measure progress for various business situations.

Can you systematically promote productivity in your organisation? Learn to implement a productivity framework through this course.

Do you have a quality management system in place that ensures your business is operating in ways that satisfy the ever-changing requirements of your customers? 

Learn to manage process improvement to minimise errors, optimise performance, and boost customer satisfaction. 

Business process re-engineering will help you address sub-par workflows in your business.

Help your team become effective in the use and maintenance of hand tools.

Learn to perform or supervise the required electrical measurement tasks in your workplace using proper procedures.

Learn how to plan and carry out workplace safety and health practices including risk control.

Learn to supervise teams at work by applying effective communication and team management techniques.

Learn to supervise work improvement processes through a systematic approach.

Learn to supervise quality procedures and improvement projects. Make quality your team’s motto.

Learn to become more efficient, effective, and productive by applying lean thinking in the workplace.

How can you apply innovation in the workplace? Learn to generate and contribute ideas at work.

Lean techniques will help you streamline and eliminate waste or redundancies in your work processes. Do more with less!

How can you be effective in the use of hand tools and equipment? This course offers a systematic approach to taking care and maintaining hand tools.

Perform warehouse, stock control, and housekeeping operations efficiently at work.

Ensure that you have the right amount of stock in the right place and time. Learn to perform stock control and housekeeping operations at work.

Use appropriate methods to improve basic productivity practices in the workplace.

How do you ensure work quality? Learn to systematically plan out work activities and make improvements where necessary.

How do you apply teamwork in the workplace? Learn to assist in teambuilding and improving team performance.

Learn what measuring devices to use, how to use the tools properly, and how to provide reliable measurements.

Improve your workplace safety by complying with WSH standards and requirements.

Apply 5S techniques to prevent waste and defects and promote self-discipline and productivity.

Learn to effectively communicate and maintain workplace safety and health management policies and procedures.

Maintain your employability and personal presentation. Convince hiring manager of your leadership potential.

Foster team adaptability in a diverse and changing workplace. Learn to promote your team members’ personal and professional growth. 

Learn to facilitate effective work teams. Improve team performance by promoting job ownership and commitment to goals and targets. 

Learn to facilitate effective communication and engagement at the workplace. Build healthy working relationships within your team.

Solve problems and make effective decisions at work.

Learn to foster initiative and enterprise in your team through a systematic approach.

Apply continuous improvement process techniques for professional success and to help your organisation achieve its goals.

Achieve service excellence in the context of the ‘new normal,’ in both online and offline situations.