Apply Emotional Competence to Manage Self and Others in a Business Contact
Executive Development & Growth for Excellence (EDGE)



About Course

Apply emotional intelligence principles to assess and manage oneself and others, acquire awareness of the environment, express empathy, guide others, uphold integrity, and build bonds with others in a business context.

 

Course Outline

  • Assess own level of Emotional Intelligence in one’s dealings and relationships with others in a business context and its effects on achieving organisational goals and objectives.
  • Examine own strengths and weaknesses for development of own Emotional Intelligence to work effectively with others in a business context to avhieve organisational goals and objectives.
  • Assess the emotional climate of the environment, recognise the emotional strengths and weaknesses of individuals and exercise flexibility and adaptability in dealing with them.
  • Manage own emotions and maintain composure, self-confidence and resilience when dealing with challenges and setbacks.
  • Demonstrate empathy by acknowledging the feelings and perspectives of individuals in a business context, taking into consideration their culture, background and needs.
  • Apply Emotional Intelligence to guide one’s thinking and actions and to influence and persuade others to achieve a win-win outcome.
  • Uphold integrity in all business dealings and take responsibility for what have been committed to others that are in alignment with organisational goals.
  • Build bonds by nurturing instrumental relationships with others in a business context.

Duration:
2 days (16.00 hours)

Mode of Training:
Part Time
Full Time

Reference No.:
CRS-Q-0021798-ES

Funding Validity Period:
01 Jan 2019 – 24 Feb 2021

WTS* NON-SME SME > 21 years old Foreigner
21-39 years old ≥ 40 years old
$60 $295 $85 $85 $535


Terms and Conditions

*Applicable to Workfare Training Support (WTS) participants with valid supporting documents. Participants must be Singaporeans, 35 years and above with income of not more than $2,000 per month, or 13 years and above for participants with disabilities (PWDs).

Note: All prices are inclusive of 7% GST. GST is computed based on full course fee.

GET IN TOUCH WITH US

SSA Academy provides customized programmes and solutions to address your specific needs. Send us your inquiries and we'll get back to you shortly.

For Course Enquiries, call us at
Tel: +65 6842 2282

For Corporate Enquiries, call us at
Tel: +65 6632 9540

Our training centres:
PAYA LEBAR: 11 Eunos Road 8 #06-01 (Lobby A),
Lifelong Learning Institute, Singapore 408601
JURONG EAST: 135 Jurong Gateway Road #06-317,
Singapore 600135
MACPHERSON: 10 Arumugam Road #01-00 / #04-01
LTC Building A, Singapore 409957

Or email us at contact@ssagroup.com

A message for our customers

The well-being of our trainees and staff is of utmost priority. In light of the COVID-19 situation, we have stepped up precautionary measures to create a safe environment for you at SSA Academy.

The measures include:

1. For course participants, visitors and staff

• Temperature taking at the reception desks
• Administration of Health and Travel Declaration

2. Provision of hand sanitisers at reception desks

3. Increased frequency of cleaning and disinfecting of common areas such as training rooms, break area, and staircase handrails

Participants or staff who are unwell are required to consult a doctor and rest at home. In addition, we have put in place a Business Continuity Plan, which we can activate when necessary.

Course participants who are attending training within our premises are encouraged to practise good hygiene. Those who are unwell will be asked to make alternative training arrangements.

SSA Academy will continue to monitor the situation actively and take appropriate measures or additional precautions if necessary.

To receive the latest official updates regarding the COVID-19 situation, register at go.gov.sg/whatsapp.

Thank you.

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