Work in Team – Level 1 (Operations)
Workplace Skills (WPS)



About Course

Apply effective communication techniques to maintain open communication, resolve issues and concerns, and provide support to team members to achieve individual and team goals.

 

Course Outline

  • Define and align team goals with departmental and organisational goals.
  • Define own and individual roles within the team and work within the team and organisation dynamics.
  • Maintain open communication with team members by sharing information and discussing work related issues to achieve individual and team goals to meet organisational requirements.
  • Listen to and contribute ideas and skills using appropriate communication techniques to achieve team goals.
  • Demonstrate trust, respect and support towards team members in daily activities to achieve team goals.
  • Identify potential areas of conflict with team members and methods to overcome them, taking into consideration diversity issues.
  • Identify and resolve issues and concerns through collaborative activities with supervisor.
  • Demonstrate responsibility and commitment for work done and to the achievement of individual and team goals.
  • Accept and provide feedback, advice and assistance in a considerate and constructive manner to accomplish task assigned.
  • Recommend improvements to established policies and procedures in a proactive manner.

GET IN TOUCH WITH US

SSA Academy provides customized programmes and solutions to address your specific needs. Send us your inquiries and we'll get back to you shortly.

For Course Enquiries, call us at
Tel: +65 6842 2282

For Corporate Enquiries, call us at
Tel: +65 6632 9540

Our training centres:
PAYA LEBAR: 11 Eunos Road 8 #06-01 (Lobby A),
Lifelong Learning Institute, Singapore 408601
JURONG EAST: 135 Jurong Gateway Road #06-317,
Singapore 600135
MACPHERSON: 10 Arumugam Road #01-00 / #04-01
LTC Building A, Singapore 409957

Or email us at contact@ssagroup.com