WSQ Certified Operations Specialist (COS)

• Apply 5s Techniques
• Apply Teamwork in the Workplace
• Apply Quality Sytems
• Apply Workplace Safety and Healthy Policy
• Perform Basic Productivity Practices

*Plus ICDL Core Microsoft Programmes

Operational Skills (Level 1) Bundle

• Solve Problems and Make Decisions
• Communicate & Relate Effectively at the Workplace
• Work in a Team
• Apply Emotional Competence to Manage Oneself at the Work
• Demonstrate Initiative and Enterprising Behaviour
• Comply with Workplace Safety and Health Policies & Procedures
• ICDL Core Microsoft Programmes

Supervisory Skills (Level 3) Bundle

• Solve Problems and Make Decisions
• Facilitate Effective Communication and Engagement at the Workplace
• Facilitate Effective Work Teams
• Apply Emotional Competence to Manage Oneself and Team
• Foster Initiative and Enterprise in Team
• Maintain Workplace Safety and Health Policies & Procedures

*ICDL Advanced Microsoft Programmes

Managerial Skills (Level 4 & 5) Bundle

• Solve Problems and Make Decisions on a Managerial Level
• Apply Emotional Competence to Manage Self and Others in a Business Context
• Support the Establishment of a Framework for Initiative and Enterprise
• Contribute to the Design & Development of a Productivity Framework
• Manage Workplace Challenges with Resilience
• Apply Workplace ICT