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About Course

Provide a systematic approach that workers can use to make incremental and breakthrough improvements in work processes that produce products and services for customers.

 

Course Outline

  • Determine the key performance indicators for the work teams to achieve based on the work improvement activities identified.
  • Develop action plan and obtain approval to execute the improvement activities in accordance with organisational procedures.
  • Apply control mechanisms to monitor the progress of work teams.
  • Resolve issues arise during implementation of improvement activities in accordance with organisational procedures.
  • Evaluate the results of work teams against the expected key performance indicators.
  • Resolve any unmet goal with the work teams in accordance with organisational procedures.
  • Prepare report on the outcomes of improvement activities implemented in accordance with organisational procedures.
  • Communicate the improved work processes to relevant stakeholders in accordance with organisational procedures.

About Course

Have the skills and knowledge of quality procedures and in putting them into practice at the workplace.

 

Course Outline

  • Communicate organisational communication policies and procedures to staff and monitor their compliance.
  • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures.
  • Promote effective communication among staff taking into account diversity issues.
  • Use appopriate communication techniques and tools to suit different communication styles of people in formal and informal settings.
  • Assess conflict situation and develop appropriate conflict resolution strategies.
  • Resolve conflict using appropriate conflict resolution strategies, approaches and techniques.

GET IN TOUCH WITH US

SSA Academy provides customized programmes and solutions to address your specific needs. Send us your inquiries and we'll get back to you shortly.

For Course Enquiries, call us at
Tel: +65 6842 2282

For Corporate Enquiries, call us at
Tel: +65 6632 9540

Our training centres:
PAYA LEBAR: 11 Eunos Road 8 #06-01 (Lobby A),
Lifelong Learning Institute, Singapore 408601
JURONG EAST: 135 Jurong Gateway Road #06-317,
Singapore 600135
MACPHERSON: 10 Arumugam Road #01-00 / #04-01
LTC Building A, Singapore 409957

Or email us at contact@ssagroup.com