Solve Problems and Make Decisions – Level 1 (Operations)
Workplace Skills (WPS)



About Course

Acquire the techniques in problem solving and decision making, including proactively identifying root causes to a problem, generating and evaluating alternative solutions, making appropriate decisions and taking responsibility for the decisions within own circle of influence.

 

Course Outline

  • Recognize symptom(s) that could lead to potential problem(s) at the workplace.
  • Identify deviations from organisational norm and SOPs based on symptom(s) identified.
  • Identify the possible root cause(s) of the problem(s) using appropriate tools and techniques.
  • Identify impact of the problem(s) on one’s job responsibilities and other parties involved.
  • Generate and select ideas to solve the problem using creative and logical thinking.
  • Evaluate selected ideas using pertinent criteria and choose the most desirable one(s) as solution(s) to the problem(s).
  • Develop an action plan for implementation of the chosen solution(s).
  • Communicate chosen solution(s) and action plan to relevant parties using suitable mode(s) of communication.
  • Evaluate the effectiveness of the implemented solution(s) and action plan and initiate corrective actions where necessary.
  • Identify preventive measure(s) to avoid recurrence of similar problem(s) in the future.

GET IN TOUCH WITH US

SSA Academy provides customized programmes and solutions to address your specific needs. Send us your inquiries and we'll get back to you shortly.

For Course Enquiries, call us at
Tel: +65 6842 2282

For Corporate Enquiries, call us at
Tel: +65 6632 9540

Our training centres:
PAYA LEBAR: 11 Eunos Road 8 #06-01 (Lobby A),
Lifelong Learning Institute, Singapore 408601
JURONG EAST: 135 Jurong Gateway Road #06-317,
Singapore 600135
MACPHERSON: 10 Arumugam Road #01-00 / #04-01
LTC Building A, Singapore 409957

Or email us at contact@ssagroup.com