Solve Problems and Make Decisions – Level 3 (Supervisory)
Workplace Skills (WPS)



About Course

Acquire skills and knowledge in working with a team in practising problem solving and decision-making, which includes anticipating and identifying potential problems, facilitating team’s effort to resolve the problem, making appropriate decisions and seeing implementation plans through.

 

Course Outline

  • Identify symptom(s) that could lead to potential problem(s) at the workplace.
  • Apply logical deduction to anticipate and detect problem(s) at the workplace based on symptom(s) and relevant information gathered.
  • Analyse relevant information surrounding the perceived problem(s) and identify the exact problem using elimination process, objective reasoning or process questioning.
  • Analyse the root cause(s) of the problem(s) at the workplace using appropriate problem-solving tools and techniques.
  • Faciliate generation of solutions to solve problem(s) by encouraging creativity among team members.
  • Select a solution among the shortlisted ones collectively with team members using appropriate evaluative technique(s) and criteria.
  • Develop an implementation plan that addresses the root cause(s) of the problem(s) and consider the impact to self and team.
  • Evaluate the effectiveness of the implemented solution and implementation plan by analysing feedback gathered from relevant sources.
  • Formulate and execute modifications to restore and/or enhance effectiveness of implemented solution and implementation plan.
  • Review the effectiveness of modifications made and analyse learning points and best practices that can be used for future reference.

GET IN TOUCH WITH US

SSA Academy provides customized programmes and solutions to address your specific needs. Send us your inquiries and we'll get back to you shortly.

For Course Enquiries, call us at
Tel: +65 6842 2282

For Corporate Enquiries, call us at
Tel: +65 6632 9540

Our training centres:
PAYA LEBAR: 11 Eunos Road 8 #06-01 (Lobby A),
Lifelong Learning Institute, Singapore 408601
JURONG EAST: 135 Jurong Gateway Road #06-317,
Singapore 600135
MACPHERSON: 10 Arumugam Road #01-00 / #04-01
LTC Building A, Singapore 409957

Or email us at contact@ssagroup.com