Manage Quality System and Processes – Level 4
Generic Manufacturing Skills (GMS)

About Course

Acquire the knowledge and skills for managing quality system and processes at the workplace that include managing customer expectations on quality aspects and monitoring the cost of quality and work processes using statistical techniques.


Course Outline

  • National/International quality standards.
  • Workplace quality system requirements.
  • Scopes of quality system and processes.
  • Customer expectations.
  • Dimension of quality.
  • Communication means.
  • Use of statistical process control tools for measuring and tracking of quality performance.
  • Quality issues resolution process.


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For Course Enquiries, call us at
Tel: +65 6842 2282

For Corporate Enquiries, call us at
Tel: +65 6632 9540

Our training centres:
PAYA LEBAR: 11 Eunos Road 8 #06-01 (Lobby A),
Lifelong Learning Institute, Singapore 408601
JURONG EAST: 135 Jurong Gateway Road #06-317,
Singapore 600135
MACPHERSON: 10 Arumugam Road #01-00 / #04-01
LTC Building A, Singapore 409957

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