Facilitate Effective Communication and Engagement at the Workplace – Level 3 (Supervisory)
Workplace Skills (WPS)



About Course

Acquire skills and knowledge in promoting effective communication within the team; use appropriate communication, conflict resolution, and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers; resolve conflicts through negotiation while taking diversity issues into consideration.

 

Course Outline

  • Communicate organisational communication policies and procedures to staff and monitor their compliance.
  • Maintain channels of communication to update staff on latest and relevant work-related information according to organisational communication policies and procedures.
  • Promote effective communication among staff taking into account diversity issues.
  • Use appropriate communication techniques and tools to suit different communication styles of people in formal and informal settings.
  • Assess conflict situation and develop appropriate conflict resolution strategies.
  • Resolve conflict using appropriate confl ict resolution strategies, approaches and techniques.

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For Course Enquiries, call us at
Tel: +65 6842 2282

For Corporate Enquiries, call us at
Tel: +65 6632 9540

Our training centres:
PAYA LEBAR: 11 Eunos Road 8 #06-01 (Lobby A),
Lifelong Learning Institute, Singapore 408601
JURONG EAST: 135 Jurong Gateway Road #06-317,
Singapore 600135
MACPHERSON: 10 Arumugam Road #01-00 / #04-01
LTC Building A, Singapore 409957

Or email us at contact@ssagroup.com