Communicate and Relate Effectively at the Workplace – Level 1 (Operations)
Workplace Skills (WPS)



About Course

Use effective communication techniques to interpret, clarify, analyse, and respond to information received; and use effective negotiation skills to resolve conflicts for win-win outcomes, taking into consideration social and cultural differences.

 

Course Outline

  • Interpret and analyse information received.
  • Plan response to information received taking into account the social and cultural background of recipient of information.
  • Use appropriate communication techniques that consider social and cultural differences to clarify and respond to information received.
  • Identify signs, stages, and causes of conflict with individuals or groups of people.
  • Define the conflict and highlight points of differences or contention objectively, taking into consideration social and cultural differences of parties involved.
  • Negotiate for mutually acceptable solutions by all parties using effective communication and negotiation skills.
  • Communicate outcome of negotiation and propose relevant recommendations with justifications to supervisor.

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