Apply Emotional Competence to Manage Self and Others in a Business Contact
Executive Development & Growth for Excellence (EDGE)



About Course

Apply emotional intelligence principles to assess and manage oneself and others, acquire awareness of the environment, express empathy, guide others, uphold integrity, and build bonds with others in a business context.

 

Course Outline

  • Assess own level of Emotional Intelligence in one’s dealings and relationships with others in a business context and its effects on achieving organisational goals and objectives.
  • Examine own strengths and weaknesses for development of own Emotional Intelligence to work effectively with others in a business context to avhieve organisational goals and objectives.
  • Assess the emotional climate of the environment, recognise the emotional strengths and weaknesses of individuals and exercise flexibility and adaptability in dealing with them.
  • Manage own emotions and maintain composure, self-confidence and resilience when dealing with challenges and setbacks.
  • Demonstrate empathy by acknowledging the feelings and perspectives of individuals in a business context, taking into consideration their culture, background and needs.
  • Apply Emotional Intelligence to guide one’s thinking and actions and to influence and persuade others to achieve a win-win outcome.
  • Uphold integrity in all business dealings and take responsibility for what have been committed to others that are in alignment with organisational goals.
  • Build bonds by nurturing instrumental relationships with others in a business context.

GET IN TOUCH WITH US

SSA Academy provides customized programmes and solutions to address your specific needs. Send us your inquiries and we'll get back to you shortly.

For Course Enquiries, call us at
Tel: +65 6842 2282

For Corporate Enquiries, call us at
Tel: +65 6632 9540

Our training centres:
PAYA LEBAR: 11 Eunos Road 8 #06-01 (Lobby A),
Lifelong Learning Institute, Singapore 408601
JURONG EAST: 135 Jurong Gateway Road #06-317,
Singapore 600135
MACPHERSON: 10 Arumugam Road #01-00 / #04-01
LTC Building A, Singapore 409957

Or email us at contact@ssagroup.com