Apply Emotional Competence to Manage Oneself at the Workplace – Level 1 (Operations)
Workplace Skills (WPS)



About Course

Understand and apply self- awareness techniques and emotional intelligence principles such as self-confidence, flexibility, conscientiousness, and initiative to manage oneself at the workplace.

 

Course Outline

  • Recognise own emotional states, the causes of those emotional states, and their effects on performance and interpersonal relationships at the workplace.
  • Manage own emotions and impulses to work effectively with others, taking into consideration the different cultures and backgrounds of individuals at the workplace.
  • Identify personal strengths and weaknesses, and make improvements needed to develop Emotional Intelligence.
  • Recognise the emotional needs of others, empathise and respond appropriately to their needs.
  • Present self with confidence and show flexibility in responding to changes at the workplace.
  • Demonstrate conscientiousness and trustworthiness to complete given tasks according to organisational standards.
  • Demonstrate initiative and optimism in pursuing goals beyond what is required and expected of self.

GET IN TOUCH WITH US

SSA Academy provides customized programmes and solutions to address your specific needs. Send us your inquiries and we'll get back to you shortly.

For Course Enquiries, call us at
Tel: +65 6842 2282

For Corporate Enquiries, call us at
Tel: +65 6632 9540

Our training centres:
PAYA LEBAR: 11 Eunos Road 8 #06-01 (Lobby A),
Lifelong Learning Institute, Singapore 408601
JURONG EAST: 135 Jurong Gateway Road #06-317,
Singapore 600135
MACPHERSON: 10 Arumugam Road #01-00 / #04-01
LTC Building A, Singapore 409957

Or email us at contact@ssagroup.com