Apply Emotional Competence to Manage Oneself and Team – Level 3 (Supervisory)
Workplace Skills (WPS)



About Course

Acquire skills and knowledge in applying self-awareness techniques; model emotional intelligence principles to facilitate understanding and management of oneself and others in a team; and cultivate a positive emotional climate at the workplace.

 

Course Outline

  • Recognise own emotional states, the causes of those emotional states, and their effects on own and team’s performance and interpersonal relationships at the workplace.
  • Conduct self-reflection and gather feedback from team members to identify personal strengths and weaknesses for development of own Emotional Intelligence.
  • Model behaviours that demonstrate application of Emotional Intelligence.
  • Assess emotional states of team members and respond appropriately to emotional cues, taking into consideration the different cultures and background of team members.
  • Demonstrate flexibility and adaptability in dealing with team members and making decisions, taking their emotions into account.
  • Provide opportunities for team members to express their thoughts and feelings, and assist them in understanding the effects of their behaviour and emotions on others at the workplace.
  • Encourage team members to develop their own Emotional Intelligence to build positive relationships among one another to achieve team goals.
  • Promote a positive emotional climate at the workplace.

GET IN TOUCH WITH US

SSA Academy provides customized programmes and solutions to address your specific needs. Send us your inquiries and we'll get back to you shortly.

For Course Enquiries, call us at
Tel: +65 6842 2282

For Corporate Enquiries, call us at
Tel: +65 6632 9540

Our training centres:
PAYA LEBAR: 11 Eunos Road 8 #06-01 (Lobby A),
Lifelong Learning Institute, Singapore 408601
JURONG EAST: 135 Jurong Gateway Road #06-317,
Singapore 600135
MACPHERSON: 10 Arumugam Road #01-00 / #04-01
LTC Building A, Singapore 409957

Or email us at contact@ssagroup.com